Sales Terms and Conditions

MANTERO SETA S.P.A.

The products on sale on www.mantero.com (hereafter the "Website") are sold and invoiced by Mantero Seta S.p.A., with its registered office in Via R. Mantero, 15 - 22070 Grandate (CO), a company registered with the Como-Lecco Chamber of Commerce under Economic and Administrative Index - REA no. 257848 of the Companies Register, Tax Code/VAT no. 02387120138. For any information regarding orders, shipments and, more generally, purchases, it is possible to contact Mantero's customer service:
E-mail: customercare.shop@mantero.com
Telephone: +39 031454854

Working hours: 9 am - 12.30 pm; 2 - 5.30 pm (CEST) - Monday to Friday

General Sales Conditions

1. GENERAL SALES TERMS AND CONDITIONS ACCEPTANCE AND CONTRACT STIPULATION

1.1 The contract stipulated between Mantero Seta S.p.A. (hereinafter referred to as “Mantero”) and the Customer (i.e. the individual or legal entity making a purchase on the website) shall be deemed concluded upon Mantero’s acceptance of the order by sending the order confirmation e-mail. In the event of partial acceptance, the contract shall be deemed concluded only with respect to the products accepted. If the order is not accepted, Mantero shall in all cases promptly notify the Customer.
1.2 By placing an order through any of the available methods, in accordance with the order form provided on the website (hereinafter referred to as the “Order”), the Customer declares that they have read all the information provided during the purchase process and fully accepts these General Terms and Conditions of Sale (hereinafter referred to as the “Terms and Conditions”).
1.3 These General Terms and Conditions of Sale may be printed or saved on a durable medium, in accordance with Article 12 of Italian Legislative Decree No. 70/2003 and Article 51 of Italian Legislative Decree No. 206/2005, as amended by Legislative Decree No. 21/2014.

2. WEBSITE REGISTRATION

2.1 Products may be purchased either by registering on the website or by using the “guest” or “guest checkout” option.
2.2 To register on the website, the User must complete the relevant form by entering their first name, last name, a valid e-mail address and a password, and then clicking on “Create an Account”. Successful registration on the website will be confirmed by e-mail sent to the address provided during the registration process.
2.3 Registration credentials (e-mail address and password) allow the Customer to make purchases on the website more quickly, save favourite products and access their order history. Registration credentials are confidential, may only be used by the Customer and may not be transferred or disclosed to third parties.

3. PURCHASING METHODS

3.1 The products sold by Mantero are only those available on the website www.mantero.com when the order is placed, as described in the related information sheets.
3.2 The images accompanying the product description sheet are provided for illustrative purposes only and may differ slightly in colour or detail from the actual product due to the browser or monitor used by the Customer, without affecting the product’s essential characteristics.
3.3 The Customer must enter their data in the form on the Website to correctly forward the order after carefully examining the General Sales Terms and Conditions and features of the product(s) they intend to purchase. The Customer may request Mantero to issue an invoice for the purchase under art. 22 of Presidential Decree no. 633/1972, adding the mandatory tax data.
3.4 The term “placing an order” means the submission by the Customer of a request to enter into a sales contract for the products specified in the order.
Mantero will confirm receipt of the order by sending an e-mail to the e-mail address provided by the Customer. The order confirmation e-mail will briefly set out the Purchase Terms, as required by applicable law, as well as the details entered by the Customer and the products purchased, allowing the Customer to verify the information and promptly notify Mantero of any necessary corrections to inaccurate data.

4. PRICES AND PAYMENT METHODS

4.1 The prices indicated on the website include all applicable taxes and VAT in accordance with the legislation in force. For customers residing in other EU Member States, the VAT rate applied may vary depending on the Customer’s country of destination, pursuant to the EU OSS (One Stop Shop) regime. Any shipping costs or payment fees will, in all cases, be communicated to the Customer in advance through the website or these Terms and Conditions.
4.2 The following payment methods are available:

PayPal/Apple Pay/Google Pay/Pay Express/Scalapay/Klarna
The Customer may use the payment services listed above in accordance with the specific terms and procedures applicable to each service. Payment may be made using the options available to the Customer during checkout. In particular, certain services may allow deferred or instalment payments, where available and subject to approval by the relevant payment service provider.
If the Customer chooses a deferred or instalment payment option offered by PayPal, Scalapay or Klarna, the relevant service will be provided directly by the selected payment service provider and will be governed by its applicable terms and conditions, which the Customer must accept during checkout.
For payments made via Apple Pay, Google Pay and Pay Express, the Customer may use the payment methods linked to the relevant account, in accordance with the terms and conditions established by the respective service providers.
Credit Card / Debit Card
Accepted card networks include: Visa, Mastercard, American Express, Maestro and UnionPay.
Bank Transfer
If the Customer selects this payment method, Mantero will send all the information required to make the bank transfer by e-mail to the e-mail address provided when placing the order. The Customer must include the name of the account holder and the relevant order number in the payment reference. Mantero will process the order only upon receipt of the payment.

For purchases paid by credit or debit card, the transaction may be processed through PayPal’s secure server or another secure server selected by Mantero (Apple Pay / Google Pay / Pay Express / Scalapay / Klarna).
Under no circumstances and at no stage of the payment process will Mantero have access to the Customer’s credit or debit card details (card number, expiry date or CVV), which are transmitted through a secure connection directly to the website of the financial institution processing the transaction. Mantero will not store such data in any electronic archive and therefore cannot, under any circumstances, be held liable for any fraudulent or unauthorized use of credit or debit cards by third parties at the time of payment.

5. DELIVERY OF PRODUCTS AND RELATED COSTS

5.1 Mantero delivers products to the address provided by the Customer within the European Union and Switzerland. Mantero ships to all European countries (Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, the Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden and Hungary) and to Switzerland.
5.2 Orders are generally dispatched and delivered within 2–3 business days (Monday to Friday), excluding national and local public holidays, from the date Mantero accepts the order, at the shipping cost indicated on the website before the order is confirmed.
For deliveries outside Italy, shipping costs, any applicable customs duties and delivery times may vary.
For shipments to Switzerland and, more generally, to countries outside the European Union, any applicable import customs duties are included in the shipping costs.
5.3 Delivery times include:
- Order processing time, subject to product availability.
- Transit time, determined by the carrier/shipping provider selected by Mantero.
5.4 Delivery times are indicative only. Any delays caused by circumstances beyond Mantero’s control shall not entitle the Customer to compensation or damages, without prejudice to any rights granted to consumers under applicable law.
5.5 Alternatively to delivery, the Customer may select, during the order confirmation process, the option to collect the order from the Mantero Factory Store, located at Via Riccardo Mantero 4, 22070 Grandate (CO), Italy, from Wednesday to Saturday, from 10:00 a.m. to 6:00 p.m. Once the order has been confirmed, the Customer will receive an e-mail notification as soon as the order is ready for collection. To collect the order, the Customer must present a copy of the order confirmation e-mail.
5.6 Upon delivery, the Customer is required to check that the packaging is intact and has not been damaged or tampered with. Any visible damage to the packaging should be reported at the time of delivery or as soon as possible thereafter. In all cases, the Customer’s statutory rights under the legal guarantee of conformity provided for by the applicable consumer protection legislation remain unaffected.

6. RIGHT OF WITHDRAWAL

6.1 Pursuant to Article 52 of Italian Legislative Decree No. 206/2005 (Consumer Code), as amended by Legislative Decree No. 21/2014, the Customer acting as a private consumer has the right to withdraw from the purchase contract for any reason, without penalty, within 14 (fourteen) calendar days from the date on which the products are received.

6.2 To exercise the right of withdrawal, the Customer must notify Mantero within the above-mentioned period by e-mail at customercare.shop@mantero.com, or by using the return form available on the website, indicating the order number and the products to be returned via the link *Submit a return request *.

6.3 Once the Customer has notified Mantero of the withdrawal, the products must be returned within 14 (fourteen) calendar days from the date of such notification. Return shipping costs shall be borne by Mantero.
Mantero will provide a courier collection service for the products at the address used for delivery and will provide the return shipping label to be affixed to the return parcel. If the collection is unsuccessful for reasons not attributable to Mantero, the Customer may be required to drop off the parcel at a collection point designated by Mantero.
The return shipping address is: Mantero Seta S.p.A. – Returns Department / Automated Warehouse Via Riccardo Mantero, 4 – 22070 Grandate (CO), Italy.
Alternatively, the Customer may return the products directly to the Mantero Factory Store, located at Via Riccardo Mantero 4 – 22070 Grandate (CO), Italy, from Wednesday to Saturday (10:00 a.m. – 6:00 p.m.), subject to prior notification by e-mail at customercare.shop@mantero.com.

6.4 Following the exercise of the right of withdrawal, the Customer must return the products in compliance with the following conditions:
- The purchased products must be returned intact, complete with all their parts and without any signs of use beyond what is necessary to establish their nature, characteristics and functioning.
- The products should preferably be returned in their original packaging, together with any accessories, documentation, labels and tags originally provided.

6.5 Once the returned products have been received and compliance with the above conditions has been verified, Mantero will refund the amount paid within 14 (fourteen) calendar days of receipt of the returned products, using the same payment method selected by the Customer at the time of purchase, unless otherwise agreed. Any standard delivery costs incurred by the Customer will also be refunded. Any additional costs resulting from the Customer’s choice of a delivery method other than the standard delivery option will not be refunded.
The time required for the refund to appear in the Customer’s account may vary depending on the payment method used and the applicable banking procedures.
Mantero may withhold the refund until the returned products have been received and the return conditions have been verified, to the extent permitted by applicable law. Once the refund has been processed, the Customer will receive confirmation by e-mail.
If the recipient of the products is different from the person who made the payment, the refund will nevertheless be made to the person who made the payment.

7. WARRANTY

7.1. All products sold by Mantero to consumers are covered by the legal guarantee of conformity for a period of 24 months from the date of delivery of the product.
7.2. In the event of a lack of conformity, the Customer shall be entitled to the remedies provided for under applicable law. In particular, where the legal requirements are met, the Customer may obtain the repair or replacement of the product free of charge or, in the cases provided for by the Consumer Code, a proportionate reduction in the price or termination of the contract.
7.3. In order to exercise the legal guarantee, the Customer must be able to provide proof of purchase (payment receipt or invoice).
7.4. The legal guarantee does not cover damage or defects resulting from improper use of the product, use other than for its intended purpose, normal wear and tear, or failure to comply with washing and care instructions.
7.5. Any defects may be reported to Customer Service at customercare.shop@mantero.com, , indicating the order number and providing a description of the defect, together with photographic evidence where possible.

8. COMPLAINTS AND REQUESTS FOR INFORMATION

8.1 Any complaints or requests for information may be addressed to Mantero at the following addresses: Mantero Seta S.p.A., Via R. Mantero 15 – 22070 Grandate (CO), Tel.:+39 031454854
E-mail: customercare.shop@mantero.com

9. PRIVACY

9.1 The personal data provided by the Customer in connection with registration on the Website, the placing of orders and the use of the services available on the Website will be processed by Mantero Seta S.p.A., acting as data controller, in compliance with Regulation (EU) 2016/679 (“GDPR”) and applicable personal data protection legislation.
9.2 Full information regarding the processing of personal data, including the purposes of the processing, the legal bases, the categories of recipients, any transfers of data, data retention periods and the rights granted to data subjects, is available in the Privacy Policy published on the Website.
9.3 Information regarding the use of cookies and similar technologies is available in the Cookie Policy published on the Website.
9.4 For any request concerning the processing of personal data or to exercise the rights provided for under applicable law, the Customer may contact Mantero at privacy@mantero.com.

10. APPLICABLE LAW AND JURISDICTION

10.1 These General Terms and Conditions of Sale are governed by Italian law and, in particular, by the Italian Consumer Code (Legislative Decree No. 206/2005) and the Italian Electronic Commerce Decree (Legislative Decree No. 70/2003).
The sale of products and/or provision of services takes place within the territory of the Italian State and is subject to the laws in force in the Italian Republic, excluding conflict-of-law rules and, in any event, the rules of private international law, with Italian law therefore applying. This is without prejudice to the right of consumers residing in another Member State of the European Union to benefit from the protection afforded by the mandatory provisions of the law of their country of residence. The application of the United Nations Convention on Contracts for the International Sale of Goods (Vienna Convention of 1980) is also expressly excluded.
10.2 For any dispute concerning the interpretation, performance or termination of these General Terms and Conditions of Sale, where the Customer qualifies as a private consumer residing in Italy, exclusive territorial jurisdiction shall lie with the court of the place of residence or domicile of the consumer, in accordance with the Italian Consumer Code.
If the Customer is a private consumer residing in another Member State of the European Union, Regulation (EU) No. 1215/2012 (Brussels I bis) shall apply. The consumer shall have the right to bring legal proceedings either before the courts of their country of residence or before the competent Italian court.
Where the Customer acts in the course of their business, commercial, craft or professional activity (B2B purchases made using a VAT number), the protections set out in Sections 10.1 and 10.2 shall not apply. In such cases, Italian law shall apply exclusively and the parties mutually agree that the Court of Como shall have exclusive territorial jurisdiction.
10.3 Mantero Seta S.p.A. reserves the right to consider participating in ADR (Alternative Dispute Resolution) procedures for the out-of-court settlement of disputes with consumers.
Mantero is always available to seek an amicable resolution of any disputes that may arise with the Customer. In all cases, the Customer’s right to bring proceedings before the competent judicial authority in accordance with applicable law shall remain unaffected.

11. FORCE MAJEURE

11.1 Mantero shall not be liable for the partial or total failure to perform its contractual obligations in the event of circumstances beyond its reasonable control, constituting events of “force majeure”. The term “force majeure” shall mean any unforeseen event beyond Mantero’s control occurring after the conclusion of the contract, including, by way of example, epidemics, pandemics, war, civil unrest, disasters, floods, severe disruptions to the supply chain caused by extraordinary and unforeseeable events, terrorism and strikes.
11.2 If the force majeure event continues for more than 30 days, both the Customer and Mantero shall have the right to withdraw from the contract with immediate effect, without either party being liable for any damages arising from the termination of the contract as a result of the force majeure event.

12. UPDATES AND AMENDMENTS

12.1 These General Terms and Conditions of Sale may be amended periodically in accordance with the development of Mantero’s business and the market, as well as to comply with any changes or updates to applicable legislation. Any updates or amendments will be duly published on the website www.mantero.com and shall take effect from the date of publication and apply to purchase orders placed after such date.

07.09.2026