Returns and Refunds

RETURNS

Under Article 52 of Legislative Decree no. 206/2005, as amended by Legislative Decree no. 21/2014, the Customer may withdraw from the Terms and Conditions and thus the purchase contract, without any penalty, within 14 working days from the date of receipt of the products.

To exercise the right of withdrawal under Article 5.1. above, within the term specified, the Customer must send Mantero a communication specifying the reasons to Mantero to the following email address: customercare.shop@mantero.com, specifying the reason or using the following link *Submit a return request*.

In case of a withdrawal, the Customer must return the products within 14 working days after receiving the Mantero’s consignment note. Mantero will bear the shipping expenses.

For parcels coming from European Union countries and Switzerland, the shipping address is as follows:

Mantero Seta S.p.A. | Ufficio Resi/Magazzino Automatizzato | Via R. Mantero, 4 – 22070 Grandate (CO)

The goods must be returned intact, complete and with the original packaging (including documentation and accessories: labels and tags), without any signs of wear or dirt.

REFUNDS

Mantero will reimburse the Customer the entire amount paid, net of any additional shipping costs under Art. 56, paragraph 2 of Legislative Decree no. 21/2014. The reimbursement will be made within 14 working days of receipt of the goods, by transferring the amount charged, using the same means of payment used by the Customer for the initial transaction, unless otherwise agreed. The Customer will not incur any cost as a consequence of said reimbursement. Mantero may suspend the reimbursement until receiving the returned product or when the Customer demonstrates that they have correctly shipped the product, whatever is earlier.

The Customer will forfeit the right of withdrawal if Mantero discovers that:

• the returned product or its accessories or packaging are not intact;
• the product is missing integral elements or accessories (e.g. fasteners, belts, gadgets, etc.).

Once we have received your return, in whole or in part, and checked that the conditions have been met, we will send you a refund confirmation email. We will refund the price paid for the items, excluding any shipping costs incurred. The timeframe in which the refund will be visible on your account depends on the payment method used during the purchase and your local banking procedures. The refund will use the same online purchase payment method unless otherwise notified.