Shipping

Mantero delivers products to the address provided by the Customer within the European Union and Switzerland. Mantero ships to all European countries (Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, the Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden and Hungary) and to Switzerland.

For shipments to countries outside the EU, contact us at customercare.shop@mantero.com for information regarding purchase and shipping procedures.

 

Orders are generally dispatched and delivered within 2–3 business days (Monday to Friday), excluding national and local public holidays, from the date Mantero accepts the order, at the shipping cost indicated on the website before the order is confirmed.
For deliveries outside Italy, shipping costs, any applicable customs duties and delivery times may vary.
For shipments to Switzerland and, more generally, to countries outside the European Union, any applicable import customs duties are included in the shipping costs.
When the parcel leaves our warehouse, the Customer will receive an e-mail containing the courier tracking number, which can be used to monitor the status of the shipment at any time. Following the shipment confirmation e-mail, it may take up to 24 hours for the tracking information to become active.

 

Delivery times include:
- Order processing time, subject to product availability.
- Transit time, determined by the carrier/shipping provider selected by Mantero.
Delivery times are indicative only. Any delays caused by circumstances beyond Mantero’s control shall not entitle the Customer to compensation or damages, without prejudice to any rights granted to consumers under applicable law.

Alternatively to delivery, the Customer may select, during the order confirmation process, the option to collect the order from the Mantero Factory Store, located at Via Riccardo Mantero 4, 22070 Grandate (CO), Italy, from Wednesday to Saturday, from 10:00 a.m. to 6:00 p.m. Once the order has been confirmed, the Customer will receive an e-mail notification as soon as the order is ready for collection. To collect the order, the Customer must present a copy of the order confirmation e-mail.

Upon delivery, the Customer is required to check that the packaging is intact and has not been damaged or tampered with. Any visible damage to the packaging should be reported at the time of delivery or as soon as possible thereafter. In all cases, the Customer’s statutory rights under the legal guarantee of conformity provided for by the applicable consumer protection legislation remain unaffected. 

 

For any further information regarding orders, shipments or returns, please contact us at customercare.shop@mantero.com.