Privacy Policy
Mantero Seta S.p.A. (hereafter "Mantero") is concerned about protecting your data and privacy, under EU Regulation 679/2016 (hereafter "GDPR").
INDEX
About
Our responsibility
Your commitment
What we mean by legal basis
When and how we collect your data
Types of data we collect
Processing lawfulness and purpose
Why do we collect your data?
Personal data disclosure and transfer methods
Third parties who may process your data
Where is your data stored?
How long will we keep your data?
How we process your data
Your choices and rights
In managing your data for marketing promotion activities, the Data Controller is Mantero Seta S.p.A., with its registered office in Via R. Mantero 15 - 22070 Grandate (CO), Tax code/VAT no. 02387120138.
If you are one of our customers, registered or simply visiting the website www.mantero.com, or you are subscribed to our newsletter, we inform you that your data will be lawfully processed under the General Data Protection Regulation No. 2016/679 ("GDPR") and national privacy legislation.
We kindly ask you to read this Privacy Policy carefully to be informed on how we process your data.
Consent
Consent is permission to process your data for a specific purpose.
You can change your mind at any time
You can withdraw your consent at any time by sending an email to the following address: privacy@mantero.com,f you decide to withdraw your consent and there are no other grounds for processing your data, we will stop processing. However, if another legal basis authorises us, we will continue processing while respecting your rights.
Contract
Processing your data is necessary for information before purchasing and implementing the relevant contract.
Legitimate interest
Processing your data is possible based on our, or third party, legitimate interests, if they do not override your rights and freedoms. Legitimate interests may include:
- collecting information from your behaviour on our Website or applications;
- providing, developing and improving our services;
- enabling us to improve, customise or modify our services and offers;
- verifying the effectiveness of our marketing campaigns;
- improve personal data protection.
As soon as you interact with www.mantero.com, we start collecting data. This data may be collected at your request or automatically when you use the Website.
Data may be provided when:
- when you create an account on www.mantero.com;
- when you subscribe to the newsletter;
- when you purchase products on www.mantero.com.
Data is collected in the following way:
|
Data you provide us |
Data we collect automatically |
|
|
Your identification data (name, surname, email address, phone number) |
X |
|
|
Web navigation |
X |
|
|
Telephone number |
X (only if provided on your initiative) |
|
|
Completion of purchase orders |
X |
X |
|
Customer Service |
X |
X (necessary to manage and process your request) |
|
Marketing communications (newsletters, etc.) |
X (with prior consent) |
Contact details
Your name and surname, shipping and billing address, telephone number and e-mail address, tax code and VAT number.
Identification data
Your IP address, login information, browser type and version, time zone, types of plug-ins, geolocation information, operating system and versions, etc.
Your navigation within the www.mantero.com Website (Clickstream Analysis), views of products and services, page loading and response times, download errors, navigation duration, behaviour and other actions, etc.
Conclusion of purchase orders
Your identification data, your preferences, and other information, such as the type and method of payment, debit or credit card number. For payment methods, please see the section 'Orders and Payments'.
Customer Service
Your identification data, preferences and other information provided by filling in the form or contacting us by e-mail or telephone.
Marketing communication (newsletters etc.)
After giving your consent, you may receive offers, services and products and, in this case, you agree that your identifying data may be shared with us.
What about sensitive data?
We do not collect any sensitive data about you (i.e. data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning health or sex life or sexual orientation).
Unless otherwise specified in this Privacy Policy, we only process the personal data you communicate us; we do not collect your data from third parties.
Your personal data (name, surname, email address, etc.) will be processed under Art. 6 paragraph 1., letter b) GDPR, to allow opening an account. Failure to provide this information may make it impossible to complete the account activation procedure or use certain services.
Under Art. 6 paragraph 1 letter a) of GDPR, personal data will be processed, subject to explicit consent, to:
- conduct marketing activities by sending newsletters, promotions, discounts, facilitation and commercial information and other dedicated services by email;
- carry out profiling activities, such as analysing information about your interests and preferences of our products and services and your consumption choices, by detecting the type and frequency of purchases made online, either through your registered account or in "guest" mode.
If you consent the processing of your data for profiling, we may obtain information on the purchases you have made; if you give your consent to the processing of your data for marketing purposes, we may send you promotions or invitations to initiatives that match your profile and preferences.
We reserve the right to process personal data to comply with a legal obligation to which we are subject, under Art. 6, paragraph 1 letter c) of GDPR, or to pursue a legitimate interest, under Art. 6, paragraph 1 letter f) of GDPR.
We may only process your data for specific reasons and always when there is a legal basis for us to do so. Here are the reasons for processing your data:
Use of the Website and administration of services
Data is processed to allow Website registration, access, provision on reserved services, and sending a purchase order for the products available on the Website, resulting in stipulating a sales contract with Mantero, including any administrative and accounting formalities. In this case, the legal basis is the contract and the legitimate interest.
Notification of changes to our services, customer service, telephone or e-mail, including bug fixes. In this case, the legal basis is the contract.
Marketing
Data is processed to send advertising material and newsletters to carry out commercial information activities, by telephone, email, and traditional means (e.g. sending catalogues by mail), on Mantero's promotional and commercial initiatives, to conduct market research and customer satisfaction surveys. In this case, the legal basis is your consent.
Profiling makes our service more efficient and provides you with offers in line with your interests. This activity will be helpful for you to receive discounts and customised offers and a preview of our new products.
Your data is processed mainly electronically, except for product shipment, which may also be carried out manually. Such processing will be based on the principles of correctness, lawfulness, transparency and protection of your rights and confidentiality. Electronic data profiling may provide a comparative analysis of your purchasing choices (types, quantities) during a period or season and analysis of the type and number of any information requests on products.
PERSONAL DATA DISCLOSURE AND TRANSFER METHODS
We disclose your data to specified parties and for the following reasons:
Mantero Employees
They are authorised to access and process your data to fulfil the above purposes and undertake to keep it confidential.
Data will be processed by:
|
Departments |
Site update www.mantero.com |
Purchase Order Conclusions |
Customer Service |
Marketing communications (newsletters etc.) |
|
E-Commerce |
X |
X |
X |
X (with previous express consent) |
|
Customer Service |
|
X |
X |
|
|
IT |
X |
|
|
|
|
Administration and Finance |
|
X |
|
|
|
Warehouse |
|
X |
|
|
To carry out our online business, we need to use third parties to host applications, communicate with customers, manage emails, etc. We assure you that we work with the best third parties in the market which provide these services. We only share your data with them to ensure maximum functionality of our services and under the security measures and best practices described in this Privacy Policy.
We only share your data with them to ensure maximum functionality of our services and under the security measures and best practices described in this Privacy Policy.
Personal data will be disclosed to:
- external specialised companies implementing the website;
- external shipping and delivery companies;
- external commercial information companies for administrative accounting purposes.
These companies keep the processed data confidential by signing binding contracts under legal requirements. We require them to use security measures to protect personal data.
We may be obliged to answer requests from relevant authorities to fulfil public bodies’ legal obligations or provisions.
Your data is processed within the European Union and in other databases operated by the third parties identified below.
Providing us with your data implies giving consent to its transfer, storage, and processing. You will be informed if we need to transfer or store your data outside the European Union. Also in this case, we will take all appropriate measures to ensure maximum protection.
We will cease active data processing within ten years of your last use or closure of your account unless we are legally required (e.g. sales invoices) to retain the data for a longer period. For promotional activities, which can be discontinued at your request, we will keep your data for a maximum of 24 months after you have registered for the service.
If you decide to consent to data profiling, we will process your data for a maximum of seven years from the date of consent.
Your choices:
You can decide not to communicate your data to us.
In this case, you can continue to browse our Website, but we will not be able to provide you with any services without your data.
You can disable cookies by changing your browser settings.
You can block cookies by setting your browser to prevent them from being stored. You can delete cookies directly from your browser settings. If you deactivate cookies, you can continue to browse our Website, but some services may not work correctly. To find out more, see the Cookie Policy.You can ask us not to use your data for marketing purposes.
Before processing, we will inform you of our intention to use your data for marketing purposes and (where applicable) any third-party involvement. You may withdraw your consent to receive promotional messages by clicking on the appropriate link in any communication from us or by sending us an email to the following address: privacy@mantero.comYour rights:
You can always exercise your rights by sending an email to the following address: privacy@mantero.com
You have the right to access your information
This includes the right to ask us for further information about:
- the categories of data we process;
- the processing purposes
- the categories of recipients your data may be disclosed to;
- the data retention period or, failing that, the criteria for determining that period;
- other rights concerning the use of your data.
We will provide you with information within a month of your request, unless this would prejudice the rights and freedoms of others (e.g. the privacy of another person or intellectual property rights) or if there are legal obligations that prevent us from doing so. We will inform you if we cannot comply with your request for such reasons.
You have the right to have your data corrected if it is inaccurate or out of date
You have the right to have your data deleted (right to be forgotten)
You may, at any time, ask us to delete your data in our possession if the storage of your data is no longer necessary for processing purposes.
You have the right to transfer your data to another operator (data portability)
We will provide you with a copy of your data in an interoperable format should you wish to transfer it to another operator. If requested and technically possible, we will transfer the data directly to the new operator. We will not proceed with any transfer if the portability of your data involves the disclosure of other individuals' data.
You have the right to object to your data processing by us
You can contact the Supervisory Authority to file a complaint. Before doing so, you can contact us for more information. We are available to solve any personal data processing issues.
You have the right to object to the automated use of your data, including profiling
We may use your data to identify potentially relevant information (e.g. send you customised emails based on the preferences we detect). Otherwise, we will use your data to provide you with our services.
We guarantee your rights even if we process your data on behalf of third parties.
If we process your data on behalf of third parties, we guarantee that requests to exercise your rights will be forwarded to them without delay. What level of security do we apply to personal data processing?
We guarantee that your data is processed with the highest level of security. We have taken appropriate physical, IT and organisational measures to protect your data.
However, we must remind you that:
As there is no such thing as 100 per cent secure data transmission:
- It would be best if you always kept your username and password safe;
- If you believe that your data has been breached, please contact us immediately at the following email address: privacy@mantero.com
For further information, you can contact us at info@mantero.com
Thank you for reading this Privacy Policy, which we made simple, clear and transparent. As we are open to improvement, for any suggestions, please write to us at the following email address: privacy@mantero.com
This policy may change in the future; any changes will be communicated to you by email so that you can control your data better.